Legal

Privacy Policy

Last updated: 20 June 2026

1. Who we are

FertilityScience (“we”, “us”, “our”) is operated by Curate Health Technologies Pvt Ltd, a company incorporated in India (CIN U85300KL2022PTC076174), with its registered office at No. 6/1361, Pavanram, Edacherry Road, Pallikunnu P.O., Kannur, Kerala 670004, India. We are the data fiduciary responsible for your personal data processed through our website (www.fertilityscience.ai) and our mobile applications on the Apple App Store and Google Play.

2. Scope

This policy applies to personal data we process when you visit our website, create an account, or use the FertilityScience mobile app and related services (together, the “Services”). It does not apply to third-party services that have their own privacy policies.

3. Data we collect

We collect the following categories of data, depending on how you use the Services:

Health data described above is “sensitive personal data”. We collect it only with your explicit consent and use it solely to deliver the Services.

4. How we use data

• Provide your personalized protocol, consultations, coaching, and progress tracking;
• Enable both partners to participate in a shared program (with each partner’s consent);
• Process payments and administer your subscription;
• Communicate appointment reminders, follow-ups, and service updates;
• Improve, secure, and troubleshoot the Services;
• Comply with legal, tax, and regulatory obligations.

We do not use your health data for advertising, and we do not sell your personal data.

5. Legal basis & consent

We process your data based on your consent (which you may withdraw at any time), to perform our contract with you, to comply with law, and for our legitimate interests where permitted. For sensitive (health) data we rely on your explicit consent, in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.

6. How we share data

We share personal data only as needed:

• Practitioners: the registered doctors, specialists, and coaches delivering your program;
• Service providers (data processors): hosting, cloud storage, analytics, communications, and payment processing — bound by confidentiality and data-protection terms;
• Legal & safety: where required by law, regulation, or valid legal process, or to protect rights and safety;
• Business transfers: in connection with a merger, acquisition, or restructuring, subject to this policy.

7. Third-party services

We use third-party providers including, by category: cloud hosting and CDN, analytics and crash reporting, payment gateway, and messaging/notifications. Our website and content delivery run on Cloudflare, and payments are processed by Razorpay. We may also use analytics and notification providers to operate the Services. Each processes data under its own terms; we share only what is necessary.

8. Retention

We keep personal data for as long as your account is active and as needed to provide the Services, then for the period required to meet legal, tax, accounting, and medical-record obligations, after which it is deleted or anonymized.

9. Security

We use technical and organizational safeguards — encryption in transit, access controls, and least-privilege practices — to protect your data. No method of transmission or storage is fully secure; we cannot guarantee absolute security. We will notify you and the relevant authority of a personal-data breach as required by law.

10. Your rights

Subject to applicable law, you may: access your data; correct or update it; request erasure; withdraw consent; obtain a summary of processing; nominate another person to exercise your rights; and grievance redressal. To exercise any right, contact us using the details below. We will respond within the timelines required by law.

11. Account & data deletion

You can delete your account and associated personal data at any time:

• In the app: Settings → Account → Delete account; or
• By request: email [email protected] from your registered email.

On deletion we remove or anonymize your personal data, except records we must retain by law (e.g., financial and certain medical records), which we keep only for the legally required period and then delete. This satisfies the account-deletion requirements of the Apple App Store and Google Play.

12. Children

The Services are intended for adults aged 18 and over and are not directed to children. We do not knowingly collect data from anyone under 18. If we learn we have, we will delete it. Processing of any minor’s data, where it occurs, follows the DPDP Act’s requirements including verifiable parental consent.

13. Health data

FertilityScience supports your fertility journey but is not a substitute for professional medical advice, diagnosis, or treatment, and provides no diagnosis. Your health data is used only to deliver your program and is never used for advertising or shared for marketing. Where platform health frameworks are used (e.g., Apple Health / Google’s health data policies), we handle such data strictly in line with those platform rules and only with your consent.

14. International transfers

Your personal data is hosted and processed in India. Some providers, such as our content delivery network, may process limited technical data on global infrastructure; where any data is processed outside India we apply safeguards consistent with the DPDP Act and applicable transfer restrictions.

15. Cookies

Our website uses essential cookies and limited analytics. You can control cookies through your browser settings. Our mobile apps use device identifiers and SDKs for analytics and functionality as described above.

16. Changes

We may update this policy from time to time. Material changes will be notified in the app or by email, and the “last updated” date will change. Continued use after changes means you accept the updated policy.

17. Grievance officer

In accordance with Indian law, our Grievance Officer is:

Vandana PP
Curate Health Technologies Pvt Ltd
No. 6/1361, Pavanram, Edacherry Road, Pallikunnu P.O., Kannur, Kerala 670004, India
Email: [email protected]

We acknowledge grievances within 24 hours and resolve them within the period required by law.